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YOUR SOURCE FOR ALL OFFICIAL EMPIER ENTERTAINMENT GEAR, MERCH, AND PRODUCT

FAQ

 

ATTENTION: ALL ORDERS PLEASE CHOOSE CORRECT SHIPPING ADDRESS DESTINATION/COUNTRY. IF YOU CHOOSE THE WRONG COUNTRY AND THE SHIPPING IS LOWER THAN THE REQUIRED RATE. YOUR ORDER WILL BE VOIDED AND NOT BE SHIPPED. YOU WILL BE INVOICED/BILLED FOR THE CORRECT SHIPPING RATE. WHEN THE CORRECT SHIPPING RATE IS RECIEVED YOUR ORDER WILL BE SHIPPED

 

 

1.How long does it take for me to receive my package?

 

 

  • Once orders are received they are processed for payment. When the payment is received it can take up tp 7-10 business days to receive if the merchandise is not in stock. Delays are to be expected due to such a high volume of orders.

2.What mail service is used to send the merchandise?

 

 

  • All orders are sent USPS 2-3 day flat rate priority.International orders are sent USPS first class shipping 2-6 weeks depending on destination country. 

 

 

3.How do the sizes run?

 

*Everything is made true to size. If you like your shirts/Hoodys to have a little room we suggest you order the larger size

 

4.If there is a hold on my payment how long does it take for the payment to be realeased?

 

*All payments are processed through paypal. If the funds are not available or made thru ePayment Paypal ensures that the seller gets there money before shipment. Depending on your bank it may take up to 2-3 days before funds are realesed.

 

5.When will I recieve conformation or tracking number for my order?

 

*Once the funds are debited you should recieve a receipt of payment, which means we have recieved your order. When your order has been filled and is ready for shipment you will recieve a tracking number to the email assoicated with the purchase.Your Paypal reciept is conformation that your order was receivced.Also check spam or junk email folder sometimes the payment receipt goes there.

 

6. Will I recieve my order in time for the concert or any Empier Entertainment event?

 

*We strongly suggest that in ANY event/concert you order at least a week or two in advance. We recieve hundreds of orders a day and want all the fans/customers to recieve their merchandise for the specific time needed.If orders are not placed online there are merchandise booths at the concerts.

The DOCument / I Know You Doubt Me / Mind of Never / More Than Love / Trade It All

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